Job Opportunities

Location: Remote

Employment Type: Full-Time M-F 8am – 5pm ET US

Description

iRacing.com creates the world’s most authentic racing simulation software. We organize real-time, online racing for virtual and real racers and expand motorsport. For more information about iRacing.com Motorsport Simulations, LLC, please visit our website at www.iracing.com

Looking for a team player who enjoys working with customers to solve problems and strives for excellence.

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service Account Associate to join our team. This role is responsible for managing customer accounts, resolving billing inquiries, processing refunds, handling account changes, and ensuring a seamless user
experience. The ideal candidate must have strong communication skills, problem-solving abilities, a caring and patient approach when interacting with customers and team members, and an all-around good work ethic.

Key Responsibilities

• Account Management:
  • Assist customers with account updates and profile adjustments.
  • Manage linked accounts (e.g., Steam) and troubleshoot access issues.
• Billing & Payments:
  • Process billing inquiries, disputes, and adjustments accurately.
  • Handle refunds and ensure compliance with company policies.
  • Monitor and reconcile customer accounts for accuracy.
• Customer Support:
  • Respond to customer inquiries via email and chat in a timely and professional manner.
  • Provide clear explanations of billing statements, charges, and policies.
  • Escalate complex issues to the appropriate departments when necessary.
• Dispute Resolution:
  • Investigate and resolve billing disputes promptly and fairly.
  • Document all interactions and resolutions in the CRM system.
• Compliance & Security:
  • Maintain the confidentiality of customer data and adhere to security protocols.
  • Ensure compliance with company policies and industry regulations.

Qualifications

• Education: High school diploma or equivalent; Associate or Bachelor’s degree preferred.
• Experience:
  • 1–3 years in customer service, account management, or billing support.
  • Familiarity with digital platforms (e.g., Steam) and online payment systems.
• Skills:
  • Strong communication and interpersonal skills. Team-oriented.
  • Excellent problem-solving and organizational abilities.
  • Proficiency in CRM software and Microsoft Office Suite.

Preferred Attributes

• Ability to work both independently and as part of a team
• Observant with strong attention to detail and pattern recognition
• Honest and secure – comfortable handling sensitive financial information
• Excellent listening, written, and oral communication skills
• Willingness to be flexible and adapt to the changing environment
• Able to multitask in a fast-paced environment
• Positive attitude
• Ability to understand and contribute to the completion of company and departmental goals
• Works well under pressure
• Strong data entry skills
• Sim Racing or Gaming interest is a plus, but not necessary
• Basic knowledge of Windows Operating Systems
• Familiarity with the Google Business platform or other similar software packages
• Familiarity with Customer Service Software (the customer relationship management tool). FreshDesk or something similar is a plus.

Benefits

iRacing provides a rewarding environment and a competitive salary and benefits package.

At iRacing.com Motorsport Simulations LLC, for this position, we reasonably and in good faith expect to pay a salary in the range of $55,000 – $70,000/year.

This range reflects our estimate of what the employer expects to pay for this position at the time of posting, excluding other benefits.

This disclosure is made in compliance with Massachusetts’ salary-range transparency requirements under the Pay-Transparency Law (Mass. Gen. Laws ch. 149 § 105F). Applicants and current employees are entitled to receive this pay-range information.

We regularly review our pay practices to promote fairness and equity.

Location, Working Conditions, & Eligibility:

This position is a full-time remote within the United States.
Candidates must be legally authorized to work in the United States at the time of application.
We are unable to sponsor visas or work permits for this role.
Please send qualified resumes to hr@iracing.com

  Apply to this Job

Or, email your resume to hr@iracing.com

iRacing.com Motorsport Simulations, LLC, the world’s leading and most authentic PC-based racing simulation, is seeking a UI Programmer with strong proficiency in user interface frameworks and tools to join our team.

The Position

As a UI Programmer at iRacing, you will be working on an exciting, recently announced console-focused realistic racing game. Primarily using Python, you will be building player-facing user interface widgets, screens and functionality based upon design documentation. You will prototype UI concepts to efficiently prove out designs as well as develop enhancements to the existing UI and UI framework.

Responsibilities

• Implement fully functional game screens including the required UI-related logic to a high visual and coding quality based upon design documentation
• Work effectively with other departments (e.g. Design, Gameplay and Audio) to deliver features on time
• Prototype features for quick validation and revision
• Test, debug, profile, and optimize implementations
• Provide technical documentation to accompany UI implementations
• Develop new tools to improve UI workflow
• Contribute to and support the technical roadmap for future titles

Requirements

• A passion for playing and making video games with a strong self-driven work ethic
• An undergraduate degree in Computer Science, Computer Engineering, Software Engineering, or
• equivalent training or relevant professional experience
• A minimum 2 years of game development experience as a UI programmer with at least 1 shipped title
• A high proficiency in Python
• Understand asynchronous programming and coroutines
• Skilled in C++
• Experience with game development tools such as Visual Studio, JIRA, Git

Compensation & Benefits

In addition to competitive pay and benefits, we offer the opportunity to be part of a talented team building high-quality, immersive games for players worldwide.

Benefits Include

• Health, dental, vision, and life insurance
• 401(k) and discretionary employer match
• Paid time off (vacation, personal, sick, and holidays)

At iRacing.com Motorsport Simulations LLC, for this position we reasonably and in good faith expect to pay a salary in the range of $115,000.00 – $185,000.00.
This range reflects our estimate of what the employer expects to pay for this position at the time of posting, excluding other benefits.

This disclosure is made in compliance with Massachusetts’ salary-range transparency requirements under the Pay-Transparency Law (Mass. Gen. Laws ch. 149 § 105F). Applicants and current employees are
entitled to receive this pay-range information.

We regularly review our pay practices to promote fairness and equity.

Location, Working Conditions, & Eligibility

This position is a full time remote within the United States. Candidates must be legally authorized to work in the United States at the time of application. We are unable to sponsor visas, or work permits for this role.

Please submit a cover letter and resume to HR@iRacing.com.

  Apply to this Job

Or, email your resume to HR@iRacing.com

iRacing.com Motorsport Simulations, LLC, the world’s leading and most authentic PC-based racing simulation, is seeking a Gameplay Programmer with a strong proficiency in scripting and logic implementation to join our team.

The Position

As a Gameplay Programmer at iRacing, you will be working on an exciting, recently announced console- focused, realistic racing game. You will be responsible for prototyping and implementing core gameplay systems and features based on design documentation, as well as developing the tools and workflows for game systems. You will incorporate and adapt existing libraries and write custom code as needed.

Responsibilities

• Identify technical solutions for various gameplay features based upon design documentation
• Prototype gameplay features for quick validation and revision
• Develop gameplay code to a high standard and provide corresponding technical documentation
• Develop the tools and workflows needed to produce new game features
• Test, debug, profile, and optimize game code
• Work effectively with other departments (e.g., Design, UI, and Audio) to deliver features on time
• Expose interfaces and data structures for use by the UI
• Contribute to and support the technical roadmap for future titles

Requirements

• A passion for playing and making video games with a strong self-driven work ethic
• An undergraduate degree in Computer Science, Computer Engineering, Software Engineering, or equivalent training or relevant professional experience
• A minimum of 2 years of game development experience as a gameplay programmer with at least one shipped title
• Skilled in C++
• Proficiency and a willingness to work with Python daily
• Understand asynchronous programming and coroutines
• Experience with game development tools such as Visual Studio, JIRA, Git

Compensation & Benefits

In addition to competitive pay and benefits, we offer the opportunity to be part of a talented team building high-quality, immersive games for players worldwide.

Benefits Include:

• Health, dental, vision, and life insurance
• 401(k) and discretionary employer match
• Paid time off (vacation, personal, sick, and holidays)

At iRacing.com Motorsport Simulations LLC, for this position we reasonably and in good faith expect to pay a salary in the range of $120,000.00 – $210,000.00.
This range reflects our estimate of what the employer expects to pay for this position at the time of posting, excluding other benefits.
This disclosure is made in compliance with Massachusetts’ salary-range transparency requirements under
the Pay-Transparency Law (Mass. Gen. Laws ch. 149 § 105F). Applicants and current employees are
entitled to receive this pay-range information.

Location, Working Conditions, & Eligibility

This position is a full time remote within the United States. Candidates must be legally authorized to work in the United States at the time of application. We are unable to sponsor visas, or work permits for this role.

Please submit a cover letter and resume to HR@iRacing.com.

  Apply to this Job

Or, email your resume to HR@iRacing.com

iRacing is a global leader in motorsport racing simulations and motorsport racing games. We develop and publish the most authentic and realistic racing simulations and games in the world. We have a never-
ending passion to create the best and most authentic customer experience we can for all our different audiences playing our racing games. Our passionate customers range from gamers and simulation
enthusiasts to race fans and real-world racecar drivers. We are looking for an experienced Senior XAML UI Developer to join our team full-time and help take our products to the next level.

The Position

As a Senior XAML UI Developer you will be an expert in XAML design and programming, and possess artistic skills to create professional, highly detailed, and performant UI for iRacing simulation. You will understand UI architecture and design principles and have the capabilities to transform designs into fully functioning and visually appealing user interfaces.

Responsibilities

• Use XAML to create complex and performant screens, features, custom widgets, and controls according to design specifications
• Promote consistency of visual styles across the user interface
• Maintain high technical standards and identify areas for potential optimization/improvement
• Work closely and effectively with the sim development team, artists, designers and QA
• Create prototypes to rapidly explore new ideas
• Provide technical documentation to accompany implementations

Requirements

• Expert-level WFP/XAML, ideally in combination with the Noesis GUI framework
• A passion for playing and making video games with a strong self-driven work ethic
• Experience working with proprietary game or simulation engines
• An undergraduate degree in Computer Science, Computer Engineering, Software Engineering, or equivalent training or relevant professional experience

Preferred

• Experience building UI for VR and other aspect rations
• Knowledge of real work and/or sim racing
• Proficiency in C++
• Familiarity with Figma and similar design tools

Benefits & Compensation:

Benefits Include:

• Health, dental, vision, and life insurance
• Voluntary life insurance, pet insurance, pet discount plan, legal insurance
• 401(k) and discretionary employer match
• Paid time off (vacation, personal, sick, and holidays)

In addition to competitive pay and benefits, we offer the opportunity to be part of a talented team building high-quality, immersive games for players worldwide.

At iRacing.com Motorsport Simulations LLC, for this position we expect to pay a salary in the range of $140,000 to $220,000. This range reflects our estimate of what the employer expects to pay for this position at the time of posting, excluding other benefits.

This disclosure is made in compliance with Massachusetts’ salary-range transparency requirements under the Pay-Transparency Law (Mass. Gen. Laws ch. 149 § 105F). Applicants and current employees are
entitled to receive this pay-range information.

We regularly review our pay practices to promote fairness and equity.

Location, Working Conditions, & Eligibility:

• This position is a full time remote within the United States.
• Candidates must be legally authorized to work in the United States at the time of application.
• We are unable to sponsor visas, or work permits for this role.

Please submit a cover letter and resume to HR@iRacing.com

  Apply to this Job

Or, email your resume to HR@iRacing.com

iRacing.com Motorsport Simulations, LLC, the world’s leading and most authentic PC-based racing simulation, is seeking a Tools Programmer with strong proficiency in creating and maintaining development tools and pipelines that improve workflow efficiency to join our team.

The Position

As a Tools Programmer at iRacing, you will be working on an exciting, recently announced console-focused realistic racing game. You will be primarily responsible for developing the tools to handle the import/export workflows of game data, including owning the pipeline and conversion of 3D worlds and
related assets such as track and collision data.

Responsibilities

• Create tooling to convert and import track and geometry data
• Maintain and update the world editor tool with feature placement and data import/export pipelines as required
• Support the tools needs of the gameplay, audio and UI development teams
• Test, debug, profile and optimize code
• Contribute to, and support the technical roadmap for future titles

Requirements

• Highly proficient in C++
• Experience with mesh data formats and 3D geometry
• A strong foundation in linear algebra
• Proficiency in manipulating image and texture formats via code
• Familiarity with Python
• An undergraduate degree in Computer Science, Computer Engineering, Software Engineering, or equivalent training or relevant professional experience
• Experience with game development tools such as Visual Studio, JIRA, Git

Compensation & Benefits

In addition to competitive pay and benefits, we offer the opportunity to be part of a talented team building high-quality, immersive games for players worldwide.

Benefits Include:

• Health, dental, vision, and life insurance
• 401(k) and discretionary employer match
• Paid time off (vacation, personal, sick, and holidays)

At iRacing.com Motorsport Simulations LLC, for this position we reasonably and in good faith expect to pay a salary in the range of $130,000.00 – $230,000.00.
This range reflects our estimate of what the employer expects to pay for this position at the time of posting, excluding other benefits.

This disclosure is made in compliance with Massachusetts’ salary-range transparency requirements under the Pay-Transparency Law (Mass. Gen. Laws ch. 149 § 105F). Applicants and current employees are
entitled to receive this pay-range information.

We regularly review our pay practices to promote fairness and equity.

Location, Working Conditions, & Eligibility:

• This position is a full time remote within the United States.
• Candidates must be legally authorized to work in the United States at the time of application.
• We are unable to sponsor visas, or work permits for this role.

Please submit a cover letter and resume to HR@iRacing.com

  Apply to this Job

Or, email your resume to HR@iRacing.com

iRacing.com Motorsport Simulations, LLC, the world’s leading and most authentic PC-based racing simulation, is seeking a UI Layout Programmer with a strong proficiency in implementing responsive, data-driven UI systems using our game engine’s UI framework to join our team.

The Position

As a UI Layout Programmer at iRacing you will be working on an exciting, recently announced console focused realistic racing game. Programming with Python, you will be working closely with Design to translate mockups into on-screen layouts. You will prototype UI concepts to efficiently prove out designs as well as develop enhancements to the existing UI and UI framework.

Responsibilities

• Work with Design to understand the game vision and how that translates into the UI screens
• Work with Design and UI Art to create and validate prototypes from the UX/UI designs for quick validation and revision
• Develop prototypes into functioning layouts using Python, enabling the wider UI development team to add functionality and aesthetics to those layouts
• Understand the dependencies between the design, gameplay and UI to ensure that the UI team are always as unblocked as possible
• Test, debug, profile, and optimize implementations
• Provide technical documentation to accompany UI implementations
• Contribute to and support the technical roadmap for future titles

Requirements

• A passion for playing and making video games with a strong self-driven work ethic
• An undergraduate degree in Computer Science, Computer Engineering, Software Engineering, or equivalent training or relevant professional experience
• A minimum of 2 years of game development experience as a UI programmer with at least 1 shipped title
• A high proficiency in Python
• Experience with game development tools such as Visual Studio, JIRA, Git

Compensation & Benefits:

In addition to competitive pay and benefits, we offer the opportunity to be part of a talented team building high-quality, immersive games for players worldwide.

Benefits Include:

• Health, dental, vision, and life insurance
• 401(k) and discretionary employer match
• Paid time off (vacation, personal, sick, and holidays)

At iRacing.com Motorsport Simulations LLC, for this position we reasonably and in good faith expect to pay a salary in the range of $110,000.00 – $190,000.00.

This range reflects our estimate of what the employer expects to pay for this position at the time of posting, excluding other benefits.
This disclosure is made in compliance with Massachusetts’ salary-range transparency requirements under the Pay-Transparency Law (Mass. Gen. Laws ch. 149 § 105F). Applicants and current employees are
entitled to receive this pay-range information.

We regularly review our pay practices to promote fairness and equity.

Location, Working Conditions, & Eligibility:

This position is a full time remote within the United States.
Candidates must be legally authorized to work in the United States at the time of application.
We are unable to sponsor visas, or work permits for this role.

Please submit a cover letter and resume to HR@iRacing.com

  Apply to this Job

Or, email your resume to HR@iRacing.com

iRacing.com Motorsport Simulations LLC is looking for a creative, detail-oriented, and technically skilled Broadcast Media Producer to join our team. In this role, you will help bring the world of competitive sim racing to life through high-quality live broadcasts. This is a unique opportunity to combine your passion for motorsports and media production in a fast-paced, team-oriented environment.

This position is located at our corporate office in Chelmsford, Massachusetts. Requires weekend availability and flexibility to work non-traditional hours, including early mornings, evenings, holidays, and occasional travel.

Key Responsibilities

• Maintain control room, studios, and other parts of the Broadcast facility
• Create, build, and program shows in collaboration with the production team
• Execute live broadcast programming, switcher & audio console programming, and other necessary needs
• Capture and edit video content for various platforms, including highlights, interviews, promotional videos, and viewer engagement content
• Upkeep of an archive for future projects and marketing materials
• Perform other duties as assigned
• Ability to work nights, weekends, holidays, and occasional travel

Qualifications

• Bachelor’s degree from a four-year college or university in Sports Media, Broadcasting Communications, and/or equivalent combination of education and experience
• Experience in a live broadcast environment, production truck, or studio atmosphere
• Proficiency in Adobe Creative Suite (Experience with After Effects is a plus) or equivalent software
• Experience using Vizrt/Newtek production equipment (Tricaster, 3Play) or equivalent technology is strongly preferred.
• Experience with professional camera equipment, lighting, and audio recording
• Strong editorial judgment and knowledge of subject matter
• Proficiency in the use of Google Calendar, Drive & Workspace (Docs, Sheets, Slides & Forms)
• Ability to thrive in a collaborative, fast-paced team environment while managing multiple projects under tight deadlines
• Exceptional organization and time management skills, with flexibility to adapt to shifting priorities
• Ability to work nights, weekends, holidays, irregular hours as required, and occasional travel.
• Experience with iRacing is a plus.

Compensation & Benefits

In addition to competitive pay and benefits, we offer the opportunity to be part of a dedicated broadcast team that values innovation, teamwork, and flexibility

Benefits Include:

• Health, dental, vision, and life insurance
• 401(k) and discretionary employer match
• Paid time off (vacation, personal, sick, and holidays)

At iRacing.com Motorsport Simulations LLC, for this position we reasonably and in good faith expect to pay a salary in the range of $50,000.00 – $100,000.00.
This range reflects our estimate of what the employer expects to pay for this position at the time of posting, excluding other benefits.
This disclosure is made in compliance with Massachusetts’ salary-range transparency requirements under the Pay-Transparency Law (Mass. Gen. Laws ch. 149 § 105F). Applicants and current employees are
entitled to receive this pay-range information.

We regularly review our pay practices to promote fairness and equity.

Location & Eligibility

This position is located on-site in Chelmsford, Massachusetts

Candidates must be legally authorized to work in the United States at the time of application.

We are unable to sponsor visas, or work permits for this role.

Please submit a cover letter, resume, and a link to a demo reel/ portfolio to HR@iRacing.com.

  Apply to this Job

Or, email your resume to HR@iRacing.com